14K Gold Vermeil:

Our gold vermeil jewelry sets itself apart from typical gold-plated pieces with its luxurious, thicker coating of 2.5-3.0 microns of 14k solid gold atop 925 Sterling Silver. This is designed to offer you 5 times the durability and 100 times the thickness of standard flash-plated gold jewelry, while also making our jewelry hypoallergenic and safe for sensitive skin.

Freshwater Pearl:

We pick cultured freshwater pearls to adorn our jewelry, which gives it its signature white lustre. These pearls are tender by nature, so please, give them the gentle care they deserve.

Pearl Size : 3-4 mm
Length : 6-7 inches

At Aega, we offer store credit or a refund to the original payment method for regularly priced items returned within 14 days of delivery for online purchases. This policy excludes items bought during promotional sales. Initiate your return using our returns page by logging in to your customer account.

Please be aware that earrings are non-returnable for hygiene reasons, and all returns are subject to shipping and handling charges.

For exchanges, check our return portal for available inventory. If you encounter issues accessing our portal, contact us at contact@aegajewelry.com for return requests.

Returns are typically processed within 5 business days.

Only returns initiated through our specified procedure on our returns page may be accepted.

Returned items must be unworn, clean, and undamaged, and will undergo inspection.

If your order arrives damaged or incorrect, please email us so we can provide a return shipping label and arrange for a replacement or correct item dispatch.

All returns should include the original order number, and your first and last name clearly written on the package's exterior. Returns without prior approval and an order number will not be accepted.

At Aega, we're committed to fast order processing, typically dispatching in-stock items within 1-3 business days. This timeframe may extend during promotional sales periods.

The day(s) for packing and dispatching are not included in the transit time.

We dispatch all items from Vancouver, Canada, offering shipping across Canada and The US.

Please be aware that we don't ship on Saturdays, Sundays, or holidays.

After an order is placed, it cannot be canceled or altered. However, we'll try to combine orders when possible.

Domestic Shipping (Canada):

All orders within Canada are processed and dispatched within 1-5 business days, though this isn’t guaranteed.

All orders will require a signature on delivery. Choose a delivery address where someone can sign for your parcel.

Track your order using the number provided in the confirmation email that you will receive.

Remember, most courier services are closed on national, provincial, and territorial holidays.

International Shipping (USA):

All orders within Canada are processed and dispatched within 1-5 business days, though this isn’t guaranteed.

All orders will require a signature on delivery. Choose a delivery address where someone can sign for your parcel.

Please note, international orders may incur duties and taxes, which are not covered by Aega Jewelry Ltd. Check your local customs for details.

Lost Shipments:

If your package is marked as delivered but hasn't arrived, wait 72 hours, then check with neighbors, your concierge, or community mailbox. At present time, we are not accepting refund requests on lost shipments that have been signed for at delivery.

We're not liable for parcels lost due to incorrect shipping addresses.

Delivery dates are subject to change due to unforeseen circumstances beyond aegajewelry.com's control, like transportation or carrier issues, or bank/credit card service interruptions.